ShoreTel Communicator for Windows Chapter 9: Managing Voice Mail
Voice Main Viewer components include:
•Action bar: The action bar contains buttons that trigger message actions, initiate
viewer functions, or display message properties. Action bar buttons include:
—New Message: Press this button to record and send a voice message.
—Reply: Press this button to record and send a response to the highlighted
—Forward: Press this button to send the highlighted message to other recipients.
—Contact Sender: Select this button to initiate a call, IM, or email to the sender of
the highlighted message.
—Delete: Press this button to move the highlighted message to the Deleted folder.
—Save: Press this button to move the highlighted message to the Saved folder.
•Filter bar: The Voice Mail viewer displays only entries whose sender name or
number is filtered by the contents of this data entry field.
•Column Headings: Column headings indicate the data field name for the address
entries. Available column headings include:
—Urgent Mark: This column is denoted by an exclamation point (!) and indicates
the message’s urgency status. You cannot remove this column from the table.
—Message: This column is denoted by a cassette icon and indicates the message
type. You cannot remove this column from the table.
—From: This column lists the sender of the message.
—Subject: This column lists the message subject. The subject is initially specified
by the sender and can be edited from the context menu.
—Received: This column lists the day and time that you received the message.
—Duration: This column lists the length of the message, in seconds.
—GUID: This column lists the internal message identifier.
ShoreTel Communicator timestamps are based on the timezone setting of the
•Voice Mail Subject Title: You can edit the subject of any voice mail message in
displayed in the Voice Mail Viewer.
Figure 9-2 Voice Mail Viewer