ShoreTel Communicator for Windows Chapter 11: Silent Coach
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Softkey options available to the Silent Coach initiator:
SilMon: Transitions the session into a Silent Monitor session
Barge: Transitions the session into a Barge In call.
Show: Displays all call participants in the Telephone User Interface
Hangup: Terminates the Silent Monitor session.
Softkey options available to the Silent Coach recipient:
Consul: Places the active call on hold and establishes a two-way voice path
between with the Silent Coach initiator.
While the recipient consults with the initiator, soft key options include:
Resume: Restarts the recipient’s original call.
Show: Displays all call participants.
HangUp: Terminates the call.
Show: Displays all call participants in the Telephone User Interface.
Hangup: Terminates the Silent Monitor session.
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