Chapter 12: Workgroups and Operators ShoreTel Communicator for Windows
ShoreTel 12.3 165
12.4.4 Bridged Call Appearance Monitor
The Bridged Call Appearance Monitor, as shown in Figure 12-8, displays the Bridged Call
Appearances for which your extension has devices configure to answer. Operator ShoreTel
Communicator is required to access the Bridged Call Appearance Monitor.
To display the BCA Monitor, as shown in Figure 12-8, perform one of the following:
Click the Application Button and select Windows -> Bridged Call Appearance
Monitor.
Select Windows -> Bridged Call Appearance Monitor from the Main Menu.
Select Windows -> Bridged Call Appearance Monitor from the Assignment bar.
Right click the ShoreTel icon in the system tray and select Windows -> Bridged Call
Appearance Monitor.
Press Ctrl+Shift+X.
12.4.4.1 Bridged Call Appearance Description
A BCA is an extension that is shared among multiple users. A BCA is characterized by an
extension number and its call stack depth. The extension number defines the method of
contacting BCA users. The call stack depth specifies the number of call that can
simultaneously reside on the BCA. The maximum BCA stack size is 24. Bridged Call
Appearances are configured by the system administrator.
Calls into a BCA occupy distinct call appearances and are identified by their position in the
call stack. ShorePhone buttons that answer calls are configured to handle calls to a specific
call stack position of a BCA.
Figure 12-8 Bridged Call Appearance Monitor
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