ShoreTel Communicator for Windows Appendix A:
•Table Parameters: Each line in the table represent one workgroup. The table lists all
workgroup to which you belong. Columns that the Workgroup table displays include:
•Unlabeled Checkbox: Select this box to display the Workgroup in Queue Monitor
and Agent Monitor.
•Workgroup: This field lists the workgroup’s name and extension.
•Calls in Q: This column lists the number of calls required to trigger a threshold
exceeded warning in the Queue Monitor. Only Workgroup Supervisors and
Operator ShoreTel Communicator users can modify this setting.
•Queued Time: This field lists the call time required to trigger a threshold exceeded
warning in the Queue Monitor. Only Workgroup Supervisors and Operator
ShoreTel Communicator users can modify this setting.
The Telephony panel, shown in Figure A-12, specifies the manner in which ShoreTel
Communicator interfaces with your Telephone.
To access the Telephony panel, open the Options and Preferences window, then select
Telephony in the menu on the left side of the window.
Telephony panel parameters include:
•Telephony: These parameters specify the ShoreWare user name of the ShoreTel
Communicator user and the Main Server location of the user’s account.
—Server name: This parameter specifies the name or address of the Main Server.
Figure A-11OOptions and Preferences: Workgroups panel