ShoreTel Communicator for Windows Chapter 4: Voice Calls
SoftPhone is a ShoreTel Communicator component that performs voice calls and voice mail
functions directly through the computer running ShoreTel Communicator. After users
assign their extension to SoftPhone, they use the computer's audio devices to place or
receive voice calls and send or receive voice messages. SoftPhone is a licensed feature that
requires administrator authorization.
Chapter 4 on page 37 describes SoftPhone.
To assign SoftPhone to your extension, perform one of the following:
•Click the Application Button and select Extension Assignment -> SoftPhone.
•Click the Assignment Button on the Assignment Bar and select SoftPhone.
•Right click the ShoreTel icon in the System Tray and select Extension Assignment ->
The Assignment button displays the SoftPhone icon to indicate that your extension is
assigned to the SoftPhone.
4.2.3 Extension Assignment
Extension Assignment is an extension assignment option that forwards calls to a
designated system device or a remote telephone connected to the PSTN. Extension
Assignment requires authorization from your administrator.
Activating Extension Assignment from a system telephone assigns your extension to that
device. When activating Extension Assignment from a remote device, you maintain an on-
system extension presence by mapping your ShoreWare extension to the external device.
ShoreTel Communicator displays calls that Extension Assignment forwards to your
specified device. You can manage these calls in ShoreTel Communicator as if you received
them through your home device.
• The device to which Extension Assignment assigns your extension rings when you
receive a call. The active Call Handling Mode determines the disposition of unhandled
• ShoreTel Communicator provides all call management functions except call answer.
Extension Assignment calls must be answered on the assigned device.
• Voice calls made and received while Extension Assignment is active are placed in the
extension’s call stack. Calls cannot be parked on an extension where Extension
Assignment is active.
220.127.116.11 Activating Extension Assignment
To assign your extension to a device specified by Extension Assignment, perform one of
•Click the Application Button and select Extension Assignment -> Extension Assignment.
•Click the Assignment button on the Assignment Bar and select Extension Assignment.
•Right click the ShoreTel Tray icon and select Extension Assignment -> Extension