Chapter 4: Voice Calls ShoreTel Communicator for Windows
ShoreTel 12.3 45
4.5.3 Rerouting Inbound Calls
4.5.3.1 Sending a Call to Voice Mail
ShoreTel Communicator can send your inbound calls to Voice Mail.
To send an inbound call to Voice Mail, perform one of the following:
Click the Application Button and select Call -> To Voice Mail.
Select Call -> To Voice Mail from the main menu.
Click the To V M icon on the call cell
Right click the call cell and select Call -> To Voice Mail.
Press Ctrl+Y.
4.5.3.2 Sending a Call to the Automated Attendant
ShoreTel Communicator can send your inbound call to the Automated Attendant.
To send an inbound call to the Automated Attendant, perform one of the following:
Click the Application Button and select Call -> To Auto Attendant.
Select Call -> To Auto Attendant from the main menu.
Right click the call cell and select Call -> To Auto Attendant.
4.5.3.3 Transferring a Call to a Directory Contact
ShoreTel Communicator can send your inbound call to one of your Directory contacts. The
Call Transfer function, including the transfer of active calls, is described in Section 4.6.3 on
page 60.
To send an inbound call to a Directory contact:
Step 1 Perform one of the following:
Click on the transfer button/icon in the call cells.
Click the Application Button and select Call -> Transfer.
Select Call -> Transfer from the main menu.
Right click the call cell and select Call -> Transfer.
ShoreTel Communicator displays the Transfer Call dialog box.
Step 2 Enter the contact name or number in the data entry field at the top of the dialog
box.
The table displays a list of directory entries filtered by data entry field contents.
Step 3 Select the desired user in the table.
The Dial Digits field, located above the buttons at the bottom of the panel, lists the
user’s number after you select a table entry.
Step 4 Press the button at the bottom of the panel corresponding to your desired transfer
type.
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