Chapter 4: Voice Calls ShoreTel Communicator for Windows
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Step 2 Enter the name or address of the contact to be granted call handling mode
delegation authorization in the data entry field below Allow these users to change
current call handling mode.
Step 3 Press the Add button located right of the data entry field.
To delete a highlighted user from the authorization list, press the Remove button.
4.5.5 Personalized Call Handling
Personalized Call Handling defines flexible handling methods for inbound calls from
different callers received at various times and dates. Possible applications for Personalized
Call Handling includes:
• Requiring unidentified callers to announce their name by routing them to Announced
• Assigning different ringtones for selected callers, such as family, personal contacts,
• Routing calls from non urgent sources directly to voicemail or to other extensions.
Figure 4-7 Changing Call Handling Mode Delegation Users