Chapter 4: Voice Calls ShoreTel Communicator for Windows
ShoreTel 12.3 51
Phone number match: The phone number match is satisfied when the caller ID of
the inbound call is a subset of the specified match type. Users can specify a
maximum of ten phone number match entries.
Users select from the following match types:
Specific number – user specifies the number that must match the caller ID;
numbers can be internal extension or phone number external to the system
Every internal number – matches all calls originating from a device within the
ShoreTel network.
Any internal extension starting with – user specifies the digits that must match
the initial digits of numbers originating from internal callers
Every external number – matches all calls originating from a device not located
within the ShoreTel network
Any external extension starting with – user specifies the digits that must match
the initial digits of numbers originating from phone numbers external to the
system
Off system extension – user specifies the off system extension that must match
the caller ID
Private – matches all calls that are identified by caller ID as private
Out of area / unknown – matches all calls that caller ID identifies as out of area
or unknown
I am on the phone: This criterion is satisfied when the user’s phone is busy.
Call Handling Mode: This criterion is satisfied when the user’s active Call Handling
Mode matches the specified mode.
Time of day: This criterion is satisfied when the call is received during the specified
time ranges. Time of day entries are based on the timezone setting of the site to
which the user is assigned.
Day of week: This criterion is satisfied when the call is received on one of the
specified days. Day of week entries are based on the timezone setting of the site to
which the user is assigned.
DNIS Match: This criterion is satisfied when the DNIS of the inbound call matches
the specified string.
Workgroup and Hunt Group DNIS numbers are not propagated to members that
answer group calls. This prevents the filtering calls on the basis of DNIS numbers
not directly associated to the entity ultimately receiving the call.
Action: The action specifies the resolution for calls that match the specified condition.
Call Handling Rules define the following five action types:
Forward Call to Specific Number: This action routes the call to the specified
number. Users can select one of the following number types:
Specific Number
Off System Extension
Forward Call to Voice Mail: This action routes the call to the recipient’s voice mail.
Forward Call to Auto Find Me: This action routes the call to voicemail, which
then forwards the call to the recipient’s Find Me number.
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