ShoreTel Communicator for Windows Chapter 4: Voice Calls
Managing the Call Routing Plan
The Call Routing Plan determines the rules that are actively filtering calls and specifies the
order that the rules are applied to calls. If the filtering criteria of more than one rule
matches a call’s characteristic, the first rule in the list that filters a call determines the
handling action for that call.
To enable a Call Handling Rule, select the Enabled box located in the right column of the
rule. In Figure 4-13, all of the call handling rules are selected.
To change the filtering order of a call handling rule, highlight the rule and press the Up or
Down arrows located to the right of the call handling rule list.
System administrators can view each user’s call handling plan and enable or disable
individual rules. Contact your system administrator for more information.
Figure 4-12 Personalized Call Handling Rule