Chapter 4: Voice Calls ShoreTel Communicator for Windows
ShoreTel 12.3 63
4.6.3.4 Transfer to Voice Mail
The Main window provides several options for transferring callers to your voice mailbox.
To send a caller to your voice mailbox from ShoreTel Communicator, perform one of the
following:
Right click the call cell and select To Vo ic e M a il
Select Call -> To Voice Mail from the main menu.
Click the Application Button and select Call -> To Voice Mail.
Right click the ShoreTel Tray icon and select Call -> To Voice Mail.
Press Ctrl+Y
4.6.3.5 Transfer to Auto Attendant
The Main window provides several options for transferring callers to the auto attendant.
To send a caller to the auto attendant from ShoreTel Communicator, perform one of the
following:
Right click the call cell and select To Auto Attendant
Select Call -> To Auto Attendant from the main menu.
Click the Application Button and select Call -> To Auto Attendant.
Right click the ShoreTel Tray icon and select Call -> Auto Attendant.
4.6.4 Call Interruptions
4.6.4.1 Hold
The Hold function maintains the state of a call while suspending the conversation. Calls
that you place on hold remain associated with your extension; you can only resume your
held calls from your extension.
When you place a caller on hold and hang up, the telephone rings once after 10 seconds
notifying you that a call is on hold. If the first reminder is ignored, the phone rings on a 60-
second interval until the call is connected or disconnected.
Call cells for calls that you place on hold remain on the Active Call Area of the main
window. The call state indicates that the call is on hold and lists the hold period. Figure 4-
18 displays a call cell of a call on hold.
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