Chapter 4: Voice Calls ShoreTel Communicator for Windows
ShoreTel 12.3 75
4.8.1 Barge In
The Barge In function allows a user to join into another user’s active call. The Barge In
initiator can listen and speak to all other call participants. The right to initiate a Barge In
operation is set by the system administrator. The system administrator also designates
users whose calls can be interrupted by a Barge In.
To Barge In another user’s call:
Step 1 Perform one of the following
Click the Application Button, then select Dial -> Barge In.
Select Dial -> Barge In from the main menu.
Right click the ShoreTel icon in the System Tray and select Dial -> Barge In.
Right click the call cell and select Call -> Barge In.
ShoreTel Communicator displays the Barge In dialog box.
Step 2 Enter an extension or select from the drop-down list.
Step 3 Click the Barge In button.
4.8.2 Silent Monitor
Silent Monitor allows a user listen to another user’s call without being heard by any of the
call participants. When a call is being monitored, external callers may hear a monitor tone;
system users are not signaled when their calls are monitored.
The right to initiate a Silent Monitor operation is set by the system administrator. The
system administrator also designates users whose calls can be silently monitored.
To perform a Silent Monitor:
Step 1 Perform one of the following
Click the Application Button, then select Dial -> Silent Monitor.
Select Dial -> Silent Monitor from the main menu.
Right click the ShoreTel icon in the System Tray and select Dial -> Silent
Monitor.
Right click the call cell and select Dial -> Silent Monitor.
ShoreTel Communicator displays the Silent Monitor dialog box.
Step 2 Enter an extension or select from the drop-down list.
Step 3 Click the Silent Monitor button.
4.8.3 Whisper Page
Whisper Page allows a user to interrupt a user’s call and talk with that user without being
heard by the other calling party.
The right to initiate a Whisper Page is set by the system administrator. The system
administrator also designates users whose calls can be interrupted with a Whisper Page.
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