ShoreTel Communicator for WindowsChapter 5: Instant Messaging
display of each session is controlled by pressing the chat tabs located on the right side of
the panel. The Options and Preferences: Instant Message panel configures the method of
displaying multiple chat sessions, as described in Section A.2.13 on page 191.
The contents of a user’s IM window is unaffected when other users close their IM windows.
The IM window contains the following components:
•Address Bar: displays the party with whom you are conversing.
•Function Bar: displays icons for initiating a voice call or for saving the current
•Text Panel: displays previously exchanged messages. Each message is immediately
preceded by a header that lists the party that sent the message. The header may also list
the time when the message was sent or received.
•Separator: divides the text panel and the input panel. You can move the separator bar
up or down to adjust the size of the panels.
•Input Panel: displays text that you are preparing for the other participant.
•Add Participant Field: users are added to the visible chat session by entering their
name, number, or address in this field.
•Chat Tab (visible session): this tab denotes the chat session displayed in the text
panel. The visible session is denoted by yellow background.
•Session Participants: this field lists the participants of the chat session displayed in the
•Chat Tab (dormant session): this field references a chat session that is not displayed in
the text panel and is denoted by the blue background. To activate a dormant chat
session, press the chat tab.
•Send button: transmits Input panel contents to the other participant. When you press
the Send button, input panel contents are moved to the Text panel.
•Status bar: provides IM status messages, such as notification that the other participant
is typing a message.
5.3 Conducting an IM Conversation
5.3.1 Initiating an IM Conversation
You initiate Instant Messaging conversations from the following ShoreTel Communicator
— Enter the person’s name in the QuickDialer field, then display that person’s contact
options by clicking the expand icon located left of the presence icon.
Figure 5-2 displays the Instant Message option for a QuickDialer contact.
— Enter sip:<IM ID>, where <IM ID> is the other user’s Instant Messaging address.
•Directory Viewer: Right click on the desired contact to display a menu that includes an
•Call Toolbar: Pressing the IM button adds an IM to an existing call. This button is
inactive when there are no active calls.
•History: Right click on the History entry of a desired contact to display a menu that
includes an IM option.