Answering Calls Getting Started 1
ShoreTel IP Phone 485g User Guide 15
Using the Headset to Place a Call
1. To place a call using the headset, press the button and dial a phone number.
The LED in the button lights green, and the call is dialed.
2. To end the call, press the button again.
The button is no longer illuminated.
Ring tones, a green flashing call appearance button, and the flashing red light in the top right corner of
your phone indicate an incoming call. If the information is available, the caller’s name and number
appear in an incoming call window on your display.
To answer a call, you can use the handset, the speakerphone, or a headset. Depending on how you
set your automatic off-hook preference or how your administrator set this option in ShoreTel Director,
you can also answer a call through your speakerphone or headset using either of the following
Press the blinking green call appearance button.
If the incoming call is shown in the focus window on your phone’s display, press the Answer soft
For more information about handling multiple calls, see Answering and Switching Among Multiple
Calls on page 28.
Using the Handset to Answer a Call
1. To answer a call, pick up the handset when the phone rings.
2. To end a call, hang up the handset.
Using the Speakerphone to Answer a Call
1. To answer a call, do one of the following:
Press the button.
If your automatic off-hook preference is configured to use the speaker, press the blinking
green call appearance button or press the Answer soft key.
The LED in the button lights green.