28 User Guide ShoreTel IP Phone 485g
Getting Started Interacting with Calls
1
4. Press the Delete soft key.
The call is removed from the History viewer.
Interacting with Calls
This section describes the following ways to interact with calls:
Placing a call on hold or off hold
Answering and switching among multiple calls
Diverting an incoming call to voicemail or another number
Transferring a call
Parking and unparking calls
Picking up an incoming call for another extension
Placing a Call on Hold or off Hold
To place an active call on hold, do either of the following:
Press the active call’s green call appearance button.
If the call is in focus (displayed in a window on the phone screen), press the Hold button.
The call appearance button for the held call blinks orange, the call focus window displays an
orange border, and a timer shows the length of time the call is on hold.
To take a call off hold, do either of the following:
Press the blinking orange call appearance button.
If the call is in focus (displayed in a window on the phone screen), press the Hold button.
The call is taken off hold, and the call appearance button associated with the call illuminates in
steady green.
If your phone is on hook while a call is on hold, you hear a reminder ring in 10 seconds and then at
one-minute intervals while any call remains on hold.
Answering and Switching Among Multiple Calls
With the appropriate permissions (set by your ShoreTel administrator), you can receive up to 16
incoming calls at once. You are alerted to an incoming call with one or more of the following indicators:
If you receive the call while you are on another call, you hear a beep on the call.
If you have an available call appearance button, the button blinks green and you see a window
with caller ID information for the incoming call. An arrow associates the window with the call
appearance button.
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