32 User Guide ShoreTel IP Phone 485g
Getting Started Picking up an Incoming Call for Another Extension
Picking up an Incoming Call for Another Extension
With the appropriate permissions (set by your ShoreTel administrator), you can pick up a call that is
ringing on another extension.
1. If you want to answer a call coming in to another phone, press the Pickup soft key.
2. Dial the extension number for which you want to pick up an incoming call.
The call is now an active call on your extension.