Tools and Troubleshooting Chapter 4:
38
“ping” command is also available in CLI:
Following is an example of “traceroute” command being used in CLI:
4.1.3 Viewing Log Files
To help debug the problems, help files can be viewed by issuing the following commands:
To view the system messages issue the command
tail –f /var/log/messages
To view the Stunnel related messages issue the command
tail -f /var/log/stunnel_history.log”
These files can also be provided to ShoreTel support team for debugging purposes. In addition
ShoreTel’s remote system log server information can be entered in the “Services
Configuration“so that ShoreTel support team can analyze it for debugging purposes. If more
information is required for debugging purposes then read the “Packet Capture” section.
# ping 4.2.2.2
PING 4.2.2.2 (4.2.2.2): 56 data bytes
64 bytes from 4.2.2.2: icmp_seq=0 ttl=53 time=46.5 ms
64 bytes from 4.2.2.2: icmp_seq=1 ttl=53 time=44.7 ms
64 bytes from 4.2.2.2: icmp_seq=2 ttl=53 time=45.6 ms
64 bytes from 4.2.2.2: icmp_seq=3 ttl=53 time=45.6 ms
--- 4.2.2.2 ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 44.7/45.6/46.5 ms
Note: Stop ping with <Ctrl>+<C>
# traceroute 4.2.2.2
traceroute to 4.2.2.2 (4.2.2.2), 30 hops max, 40 byte packets
1 12.48.203.1 (12.48.203.1) 0.488 ms 1.21 ms 0.458 ms
2 12.48.202.1 (12.48.202.1) 1.887 ms 1.906 ms 1.069 ms
3 12.86.182.205 (12.86.182.205) 22.676 ms 29.457 ms 30.186 ms
4 tbr1.phmaz.ip.att.net (12.122.108.6) 47.213 ms 45.362 ms 45.755 ms
5 cr1.phmaz.ip.att.net (12.122.22.129) 45.786 ms 45.427 ms 44.744 ms
6 cr1.dlstx.ip.att.net (12.122.28.181) 45.514 ms 45.032 ms 45.676 ms
7 tbr1.dlstx.ip.att.net (12.122.18.170) 45.212 ms 45.951 ms 46.553 ms
8 ggr3.dlstx.ip.att.net (12.123.16.193) 44.147 ms 46.473 ms 45.071 ms
9 192.205.35.142 (192.205.35.142) 44.002 ms 43.942 ms 45.102 ms
10 vlan79.csw2.Dallas1.Level3.net (4.68.19.126) 57.607 ms 45.019 ms
vlan69.csw1.Dallas1.Level3.net (4.68.19.62) 52.957 ms
11 ge-10-0.core1.Dallas1.Level3.net (4.68.122.8) 45.031 ms ge-11-0.core1.Dallas1.Level3.net
(4.68.122.40) 45.005 ms ge-10-0.core1.Dallas1.Level3.net (4.68.122.8) 45.258 ms
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