CHAPTER
ShoreTel IP Phone 930D Planning and Installation Guide 73
6.
Diagnostics and
Troubleshooting
This chapter contains the following topics:
Tool Overview on page 73
Common Problems on page 81
Tool Overview
The ShoreTel IP930D system has several tools that are available to assist with diagnosing and
troubleshooting. Refer to the sections below for more information.
ShoreTel IP930D Manager on page 74
Phonectl/Telnet on page 77
Syslog on page 77
Handset Settings Menu on page 78
Handset Service Menu on page 79
Mute-INFO on page 80
Base LED Indicator on page 80
Repeater LED Indicator on page 81
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