Chapter 7: Network Call RoutingDefine Network Call Routing
ShoreTel 8 Planning and Installation Guide 87
calls to the 408 area code in the U.S., use +1408. All
7-digit and 10-digit numbers must be entered in canonical format
(+Country Code, Area Code, and Subscriber Number).
•Non-routable calls (311, 411, etc.) for a country must be designated by the
country code plus the “/” character. For example, to restrict 311 in the U.S.,
•Each field can contain multiple entries as long as they are separated by
commas or semicolons.
•Each entry must consist of numbers only.
•Access codes, such as 9, must not be included.
•To simplify the entering of call permissions, the wild-card character “x” can
be used to represent any number. For instance, to block all calls to 976
prefixes, enter “+1xxx976” as a restriction.
When a call is both restricted and permitted, it is permitted. For example,
restricting +1 408 and permitting +1 408 331 restricts all calls to the 408 area
code except those to 408 331-xxxx.
7.3.2 Account Codes
If Account Code Collection Service is enabled, when a user dials a number that is outside
the scope of his or her call permissions, the call is automatically routed to the Account
Code Collection Service extension on the HQ server. The Account Code Collection Service
captures call details that can be reviewed in the call detail reports. For more information on
these reports, see the ShoreTel 8 Administration Guide.
The collection of account codes is enabled on a per-user group basis and can be set to be
one of three states: disabled, optional, or forced.
The Account Code Collection Service is associated with a configurable extension and has a
dedicated user group that defines ultimate call permissions and trunk group access.
When account code collection is enabled or forced for a member of the user group, calls
placed via the telephone or the Call Manager are first filtered by call permissions. Calls
restricted by call permissions are automatically routed to the extension associated with the
Account Code Collection Service. Upon receiving the call, the Account Code Collection
Service prompts the user to enter an account code and press the pound (#) key.
If the user enters an account code that does not match the digits in a stored account code,
the system plays a message explaining the problem and prompts the user to re-enter the
account code. When the user enters an account code that matches one of the stored codes,
the code is collected, and the call is completed.
Call Permissions specifies the dialed numbers that are directed to the Account Code
Collection Service for any user groups configured for account codes.
Calls redirected to the account codes extension are completed using the trunk access and
call permissions associated with the Account Code Collection Service.
The Account Code Collection Service examines outbound calls against two sets of
1. Checks call permissions for the caller’s user group to determine if an account code
must be collected.