Hard Disk Space Utilization Chapter 10: Server Requirements
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Table 10-3 displays the minimum recommended configuration for servers running
ShoreWare Distributed Server software..
To maintain high server performance and reliability, ShoreTel recommends Gigabit
Ethernet Interface for all configurations regardless of the number of users or network load.
Although the 100 Base-T interface can provide acceptable performance and reliability for
the specified configurations, administrator intervention is more frequently required to
properly configure the IP network and prioritze real-time information during the peak
network traffic conditions.
10.4 Hard Disk Space Utilization
Approximately 1600 MB of hard disk space is used on the server for program software.
Additional hard disk space is used for voice mail, call detail records (main server only), and
log files.
Users Calls/Hour) Processor RAM Network
100 1,000 E2160 / Single DualCore 1.8 GHz 1 GB 100 Base-T
500 5,000 Xeon 3050 / Single DualCore 2.13 GHz 2 GB 100 Base-T
1,000 10,000 Xeon 3070, 5150 / Single DualCore 2.66 GHz 3 GB 100 Base-T or Gigabit Ethernet
2,500 25,000 Xeon 3220 / Single QuadCore 2.4 GHz 4 GB 100 Base-T or Gigabit Ethernet
5,000 50,000 Xeon 3230 / Single QuadCore 2.66 GHz 4 GB 100 Base-T or Gigabit Ethernet
10,000 50,000 Xeon 5365 / Single QuadCore 3.0 GHz 4 GB 100 Base-T or Gigabit Ethernet
Table 10-2 Headquarters Server Recommendations
Users Calls/Hour Pentium Processor RAM Network
100 1,000 E2160 / Single Dual-Core 1.8 GHz 1 GB 100 Base-T
500 5,000 Xeon 3050 / Single Dual-Core 2.13 GHz 2 GB 100 Base-T
1,000 10,000 Xeon 3070, 5150 / Single Dual-Core 2.66 GHz 3 GB 100 Base-T or Gigabit
Ethernet
Contact Center and Enterprise Contact Center Support Requirements
1-50 agents Pentium 4 -1 GHz / Single Dual-Core 1 GHz 1 GB 100 Base-T
51-150 agents Pentium 4 -1.5 GHz / Single Dual-Core 1.5 GHz 2 GB 100 Base-T
151-300 Agents Single Dual-Core 1.5 GHz 4 GB 100 Base-T
Table 10-3 Distributed Server Hardware Requirements
Type Space Required
ShoreWare Server 1600 MB
ShoreWare Remote Server 800 MB
ShoreWare Client 600 MBa
a. This amount may be necessary when installing off the network due to the installer also being copied.
Table 10-4 Hard Disk Space Requirements
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