Voice Mail Chapter 11: Planning Applications and Services
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11.3.2 Auto-deletion of Voice Mail Messages
The ShoreTel system also supports the ability to automatically delete user voicemail
messages that are older than a specified time limit. The system administrator can set a
maximum time limit for the storage of voice mail messages, and if this time limit is
exceeded, messages are automatically deleted. The tool can be used to encourage users to
better manage their voice mailboxes.
11.3.3 Mailbox Full Notifications
The ShoreTel system can be configured to notify users when their voice mailboxes are
almost full. This features warns users of the impending lack of storage space to give them
ample time to delete messages, as opposed to logging into their voice mailbox only to
discover that the mailbox is full. Once a user’s mailbox has passed a threshold, the system
sends a notice informing them that their mailbox is almost full and that there is only
enough room for 10 additional messages. Thusly, users are not caught off-guard by an
unexpected (and unwanted) “mailbox full” notification.
For more information, see the “Configuring Users” chapter in the ShoreTel 8
Administration Guide.
11.3.4 Distributed Voice Mail
ShoreTel 8 has Distributed Voice Mail to provide greater availability. Each ShoreWare
Remote Server has an instance of the telephony platform, allowing full functionality of
voice mail and auto-attendant services at that location during WAN outages. The
Distributed Voice Mail feature allows users with mailboxes on that server to receive and
pickup voice mail messages without having to depend on a WAN connection to the
headquarters server that hosts the configuration database. The message waiting indicator
(MWI) lights correctly update local users about voice mail with or without WAN
connectivity.
Additionally, incoming calls reach the auto-attendant, access the dial-by-name directory,
and reach their intended local party during a WAN outage. If a party cannot be reached
directly and his call handling setting would send unanswered calls to voice mail, the call is
handled by the local voice mail server. If the user’s voice mailbox resides on a different
voice mail server, the local ShoreTel server will accept, store and forward the message when
connectivity to the proper voice mail server is restarted. The caller hears a generic greeting
including the intended party's recorded name and the caller has the option to leave a
message. This message will be forwarded at a later time to the home voice mail server for
the addressee via SMTP.
Although each voice mail server is autonomous in delivering voice services, it must have
connectivity to the headquarters server in order to carry out configuration changes.
Specifically, users on an isolated remote server are not able to change call handling modes
or make other changes that require modification to the configuration database on the
headquarters server.
The Call Manager applications may provide limited call control access and may not display
some contents on IP phones at a remote site during WAN outages. These both require
connectivity to the headquarters server for full service. For users who have their Call
Manager application running at the time of a WAN outage, graphical access to their voice
mail box is provided, including the ability to compose and playback messages, but Call
Manager may not display the corresponding call activity associated with any actions.
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