Chapter 11: Planning Applications and Services Workgroups
ShoreTel 8 Planning and Installation Guide 159
Allow initiation for Intercom/Paging—If this check box is selected, users within this COS
may place an intercom call or page to other system users. If cleared, then no intercom/
paging can be initiated.
Accept Intercom/Paging—Radio button choices are:
Accept None: If selected, users within this COS may not receive intercom calls or
pages.
Accept All: If selected, users within this COS may receive intercom calls or pages
from anyone in the COS.
Accept Only From: If selected, users within this COS may only receive intercom
calls or pages from the person specified in the associated field.
Allow initiation for barge in—If this check box is selected, users within this COS may
barge in on the calls of other system users. If cleared, then no barge in can be initiated.
Accept barge in—Radio button choices are:
Accept None: If selected, users within this COS may not receive barge-in’s from
anyone.
Accept All: If selected, users within this COS may receive barge-in’s from anyone
else with this COS permission.
Accept Only From: If selected, users within this COS may only receive barge-in’s
from the person specified in the field accociated with this radio button.
Allow initiation for record others calls—If this check box is selected, users within this
COS may record the calls of other system users. If cleared, then no call recording of others
can be initiated.
Accept record others calls—Radio button choices are:
Accept None: If selected, users within this COS may not have their calls recorded
from anyone.
Accept All: If selected, users within this COS may have their calls recorded from
anyone else with this COS permission.
Accept Only From: If selected, users within this COS may only have their calls
recorded by the person specified in the field accociated with this radio button.
Allow initiation for silent monitor—If this check box is selected, users within this COS
may monitor other system users. If cleared, then no monitoring of others can be initiated.
Accept silent monitor—Radio button choices are:
Accept None: If selected, users within this COS cannot be monitored by anyone.
Accept All: If selected, users within this COS can be monitored by anyone else with
this COS permission.
Accept Only From: If selected, users within this COS can only be monitored by the
person specified in the field accociated with this radio button.
There are no special permissions for ShoreTel Contact Center agents or supervisors. They
must have these same COS permissions with appropriate settings to enable contact center
silent monitoring and barge in.
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