Chapter 14: Legacy Integration Voice Mail Integration
ShoreTel 8 Planning and Installation Guide 193
Data about a call is transferred between the legacy and ShoreTel systems.
Message Waiting Indicator information is transferred between the two
systems to notify the legacy PBX that a message was left on the ShoreTel
voice mail.
Step 12By default, the “Use Flash to Route Calls” check box is enabled. Leave this as is.
Note that this check box only appears when “ShoreTel Voice Mail” is selected
in the Mode drop-down menu in the Simplified Message Desk Interface section
of the window. If selected, calls sent to the ShoreTel Auto Attendant from the
SMDI trunk group are automatically transferred to the dialed extension using
flash. If not selected, calls will be routed using other lines.
The extension length must be the same on each of the systems for the “Transfer
Using Flash” feature to work as no translation is applied.
Step 13Click the Save button to store your changes. Up the User Group in ShoreWare Director
Follow these steps to set up a user group for those users who will have their voice mail re-
directed to the legacy voice mail system.
To set up the user group:
Step 1 Open ShoreWare Director.
Step 2 From the navigation frame, click Users and then User Groups.
Step 3 Select an existing user group or create a new user group.
Step 4 Change the Simplified Message Desk Interface Mode option to ShoreTel as
PBX by selecting this setting from the drop-down menu.
Step 5 Click Save.
Figure 14-4 Leave Original Digits blank to add a digit to all legacy extensions
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