Chapter 17: Server Installation Installing Software on a Distributed Server
ShoreTel 8 Planning and Installation Guide 223
17.1.1 Upgrading Software on the Headquarters Server
If you are upgrading your ShoreWare Headquarters server, follow the same process used for
installing new software. Setup will automatically determine that an upgrade is in process,
and you will be presented with a subset of the installation wizard screens. (There is no need
to change the destination folders of the ShoreWare files.)
Setup will look for the ShoreTel 8 database. If a database is found and it is an older version,
Setup will make a backup copy and convert the database to the latest release. Note that
Setup will not overwrite an existing database.
All voice applications (voice mail, automated attendant, workgroups, and so on) are
affected until the upgrade is complete.
After the installation, a panel warns that the installation will stop all ShoreWare services
To finish the upgrade, restart your ShoreGear voice switches so that they will upgrade their
firmware (this affects all calls in progress). Then upgrade your distributed servers.
17.2 Installing Software on a Distributed Server
A distributed ShoreWare server has the same software prerequisites as the main ShoreWare
server. Before beginning software installation, you should close all programs and be sure no
anti-virus software is running.
The Distributed ShoreWare server must be a dedicated server with no other applications
installed. This means you should not use this server for any of the following: Windows
Domain controller, Terminal Server, Database Server (with MySQL), Web server, nor
exchange server. This DSV server must be exclusively dedicated to supporting ShoreWare.
Prior to installing the software, please verify that the Data Execution Prevention setting
have been set up correctly. See Section 17.1 on page 219 for details on this procedure.
To install the ShoreWare software on the distributed server:
Step 1 Navigate to the following web page (Figure 17-10) on the main ShoreWare
server: http://<server_name>/shorewaredirector/remoteinstall. Click
the link to install the software on the remote server.
An an alternative to downloading the installation software from the website,
you can perform a distributed server installation from the ShoreWare DVD.
Alternatively, insert the ShoreWare DVD into the DVD drive and let it auto-run.
If it does not auto-run, browse the DVD and double-click setup.exe. From the
DVD browser window, select the ShoreWare Distributed Server option (shown
in Figure 17-1 on page 219).
Figure 17-9 Warning