ShoreTel 8 Planning and Installation Guide 231
C
HAPTER
18
Desktop Installation
This chapter discribes the procedure for installing Call Manager on desktop computers.
You can install Call Manager or have users install Call Manager, in which case the server
can notify them with information on their extensions and how to install the Call Manager.
18.1 Checklist
Review the following installation topics before proceeding to the next chapter:
See Chapter 12, starting on page 167 for all hardware and software requirements for the
ShoreWare Call Manager application.
18.2 Recommendations
The following recommendations will assist you in installing the ShoreWare Call Manager
application on your desktop computer.
Verify you have your server name, user name, password, and extension number.
These are required when you start the Call Manager application for the first time.
Close all applications before starting the ShoreWare software installation.
With the Silent Client Install feature, the client software upgrade process on remote
machines do not require administrative rights by the person installing or upgrading
software on client machines. Administrators can upgrade the software on all client
machines, using Active Directory Group Policies, regardless of the permissions
associated with those machines or the users who log into those machines.
Many of the changes are reliant on Microsoft Active Directory. Microsoft Outlook
must be configured in “Corporate or Workgroup” mode for Outlook integration to
function properly. “Internet Only” mode is not supported.
Task Description
Recommendations page 231
Notifying Users via Email page 232
Installation Procedure page 232
Configuring SoftPhone page 238
Installing Outlook Integration page 240
Upgrade Procedures page 242
User Licensing page 242
Other Considerations page 245
Table 18-1 Desktop Installation Checklist
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