Notifying Users via Email Chapter 18: Desktop Installation
18.3 Notifying Users via Email
To simplify installation, the ShoreTel 8 system provides an integrated software distribution
feature. Using ShoreWare Director, the system administrator can send an email message to
each user configured with an email address.
You can send all users, some users, or just one user an email message using the Notify
Users page (Figure 18-1).
18.4 Installation Procedure
This section provides the most typical steps associated with installing the ShoreWare Call
Manager application. There are two methods of installing Call Manager software:
Silent Client Upgrade
Standard Integrated Software Distribution
18.4.1 Silent Client Upgrade
The Silent Client Upgrade process allows for the upgrading of the client software on remote
machines such that administrative rights are no longer needed by the person running the
install/upgrade or the client machines. An administrator can easily upgrade the software on
all client machines regardless of the permissions associated with those machines or the
users who log into those machines.
Many of the changes are reliant on Microsoft Active Directory. The Microsoft Active
Directory software handles the following tasks:
Create a Group Policy Object to use to distribute the software package
Assign a package to a group of computers running Windows 2003, or XP
Professional, or Vista
Publish a package
Remove a package
You will need to install the following files from the Client DVD with file permissions set to
Share and File level Access by group <everyone>:
ShoreWare Call Manger.msi
Enabling the new Remote Client Upgrade functionality requires performing a number of
tasks using Microsoft Active Directory. For information on performing those tasks, refer to
the following Microsoft Reference articles:
How To Use Group Policy to Remotely Install Software in Windows 2003.
Article # 816102 (for Windows 2003)
Figure 18-1 Notify Users page
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