Chapter A: International Planning and Installation Software and Feature Support
ShoreTel 8 Planning and Installation Guide 263
A.1.1 Dial Plans
The ShoreTel dialing plan is supported in the countries listed below.
•North America: US, Canada, Mexico
•South America: Brazil*
•Europe: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Portugal,
Netherlands, Norway, Spain, Sweden, Switzerland, United Arab Emirates (UAE)*,
United Kingdom (UK)
•Asia Pacific: Australia, China, India, Hong Kong, Malaysia, New Zealand,
A.1.2 Call Managers
All the Call Managers—the Personal Call Manager (including Outlook Integration),
Advanced Call Manager, Workgroup Agent Call Manager, Workgroup Supervisor Call
Manager, Operator Call Manager, and Mobile Call Manager are supported in US English.
Call Managers are also supported in French, Spanish and German languages, but they must
be running on an operating system of the same language.
Desktop Operating System
•The Call Managers are supported on Microsoft Windows 2003, XP Pro, and Vista
desktop operating systems in the US and Canada. (Microsoft Windows 2003 and
XP Pro desktop operating systems are supported worldwide.)
•Citrix and WTS are only supported in US English.
A.1.3 Language Packs
ShoreTel supports the following language packs:
•English (United States)
•English (United Kingdom)
•Spanish (CALA - Central American and Latin America)
Language packs within the ShoreTel system define the language used in the following three
•Voice prompts (Voice mail, Auto Attendant, system announcements)
•Telephone User Interface (telephone display and call manager interface)
•Online help for call manager applications
Language pack availability affects the behavior of the system in the following areas: