Chapter F: Session Initiation Protocol Configuration
ShoreTel 8 Planning and Installation Guide 295
— OSE ranges might not work when different SIP devices are part of the same
trunk group. Customers are expected to create a dedicated trunk group for
each device that needs a static trunk.
— Customer must ensure that SIP devices work with static trunks. Routing
problems may occur when the same switch has a dynamic trunk group. These
devices should not be registered with the ShoreTel system.
•Director does not show information about the SIP devices registered in a switch.
This information can be accessed by telneting to the switch and issuing the
command print_register_table (applies only to dynamic SIP trunks).
•Groups of SIP trunks can be created at once but must be deleted individually (i.e.
one at a time).
•SIP devices need to work with dynamic audio ports. Customers are expected to
disable the parameter that forces the system to use only audio port 5004.
Can be found in Director under Call Control > Options.
Configuring SIP on your ShoreTel system consists of the following tasks:
•Configuring the ShoreTel System via Director
— Reserve the Trunk
— Create a Trunk Group
— Create a Trunk (static or dynamic)
•Configure the SIP Device (per the manufacturer's instructions)
These tasks will be discussed in more detail below.
F.2.1 Configuring the ShoreTel System via Director
One of the first tasks involved in configuring your ShoreTel system for Session Initiation
Protocol (SIP) is to reserve the trunk. This can be done by following the procedure below:
F.2.1.1 Reserve the SIP Trunk
To reserve a new SIP trunk, follow the procedure below:
Step 1 Launch ShoreWare Director and enter the user ID and password.
Step 2 Click on the Administration link to expand the list (if it has not already been
Step 3 Click on the Switches link.
Step 4 Click on the Add new switch at site drop-down menu and select the location
for the new switch, or edit an existing switch.
Step 5 Click on the of type drop-down menu and select the type of switch that will be
used to support the SIP trunks.
Step 6 Click Go to display a window similar to the one shown below.