Chapter 4: Routing Calls Analyze Outbound Call Routing
ShoreTel 8 Planning and Installation Guide 53
Calls can be automatically routed across your wide area network (WAN) using the
Network Call Routing feature. (This allows users to access local and “nearby” area
codes at one site from another site.)
You need to plan for emergency calls (such as 911 in the United States) on your
voice system.
The ShoreTel 8 system supports all the necessary signaling for emergency calls.
Please see the appendix on emergency 911 operations in the ShoreTel 8
Administration Guide for information on how to configure your system for
emergency calls.
If your system uses three-digit extensions, ShoreTel recommends that you do not assign
x11 extensions to users.
For more information, see Chapter 5, starting on page 55, and Chapter 6, starting on page
69.
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