Define Digit Collection Chapter 6: Dialing Plan
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From a digit-manipulation (or outpulsing) point of view, the trunk group must be
configured properly since some service providers do not support permissive dialing. See
Section 6.4 on page 75.
6.3.2.4 1+10 Digit Long-Distance Dialing
The ShoreTel 8 system supports long-distance dialing. When a user dials an access code
followed by “1,” the software collects 10 additional digits before stopping digit collection.
6.3.2.5 International Dialing
The ShoreTel 8 system supports international dialing. If the user dials a trunk access code
followed by an international access code, digit collection is terminated after a timeout. The
timeout can be bypassed by dialing pound (#).
6.3.2.6 n11 Dialing
The ShoreTel 8 system supports “n11” dialing, including 411 (information) and 611
(support). If the user dials an access code followed by “n11,” digit collection is terminated
after a brief timeout and the call is routed to a trunk.
If your system uses three-digit extensions, ShoreTel recommends that you do not assign
x11 extensions to users.
6.3.2.7 911 Dialing
The ShoreTel 8 system supports 911 dialing to emergency services. If the user dials an
access code followed by “911,” digit collection is terminated immediately and the call is
routed to a trunk.
911 calls are routed out of the local site’s associated trunks. If there are no 911 trunks
available at the local site, the call is routed via the designated proxy site.
Please see the appendix on emergency 911 operations in the ShoreTel 8 Administration
Guide for information on how to configure your system for emergency calls.
WARNING Do not place 911 calls from any SIP devices. ShoreTel supports SIP trunks
but does not support SIP extensions.
6.3.2.8 Explicit Carrier Selection (101xxxx) Dialing
The ShoreTel 8 system supports explicit carrier selection. If the user dials an access code
followed by “101,” the next four digits collected are for explicit carrier selection
(101xxxx). The carrier information is retained and passed to the trunk.The digits collected
are treated as unroutable calls; the digits are routed “as-is” out either local site or proxy site
trunks only.
6.3.2.9 Operator-Assisted (0, 00) Dialing
The ShoreTel 8 system supports operator-assisted dialing. If the user dials an access code
followed by “0x,” digit collection is terminated after a brief timeout and the call is routed to
a trunk.
6.3.2.10 Vertical Service Code (*67, *82) Dialing
The ShoreTel 8 system supports some vertical service codes for feature activation. If the user
dials an access code followed by star (*), subsequent digits are collected and terminated by
a brief timeout. The digits collected are treated as unroutable calls—they are routed “as-is”
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