Upgrade Paths for the Headquarters Server Software ShoreTel Server Installation 11
ShoreTel 14 Planning and Installation Guide 195
Upgrade Paths for the Headquarters Server Software
You can directly upgrade to the current release of the ShoreTel software from one of the following
versions:
If upgrading an earlier version of ShoreTel software to the current release, you might have to make
intermediate upgrades to one of the versions in the above list before upgrading to the current version.
Before You Upgrade the Headquarters Server Software
Before starting the upgrade, you must complete the following tasks:
Back up the server.
Make sure that Windows 2008 R2 Server or Windows 2008 SP2 (32-bit) Server is installed.
Backing up a ShoreTel Server
You have multiple options for backing up a ShoreTel server: The first two options take the system down
during the backup, while the third halts the system for 10-20 seconds (but it can degrade voice quality
over a long period of time).
Option 1. Run the Stop All script and copy the Shoreline Data folder
1. Stop and disable all ShoreTel services, then reboot after confirming services are stopped:
For 32-bit systems: C:\Program Files\Shoreline Communications\ShoreWare
Server\Scripts\hq_shoretel-stop-svcs.bat
For 64-bit systems: C:\Program Files (x86)\Shoreline Communications\ShoreWare
Server\Scripts\hq_shoretel-stop-svcs.bat
2. Copy the Shoreline Data folder to a safe location, and label the version and build in the folder in
which it is located.
3. Run the start services script to get the phone system services running:
For 32-bit systems: C:\Program Files\Shoreline Communications\ShoreWare
Server\Scripts\hq_shoretel-start-svcs.bat
For 64-bit systems: C:\Program Files (x86)\Shoreline Communications\ShoreWare
Server\Scripts\hq_shoretel-start-svcs.bat
ShoreTel 12
ShoreTel 12.1
ShoreTel 12.2
ShoreTel 12.3
ShoreTel 13
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