Registering the Headquarters Server Software ShoreTel Server Installation 11
ShoreTel 14 Planning and Installation Guide 203
Registering the Headquarters Server Software
After upgrading or installing headquarters server software, you must register the software with
ShoreTel. Registration is mandatory.
ShoreTel encourages you to register the software promptly so that we have the most up-to-date
information concerning your ShoreTel products and installation. If registration is not received by
ShoreTel within 45 days of installation, access to Director is denied (Director is locked).
The software can be registered automatically, over the internet, or through email.
When registering automatically or over the internet, registration data is transmitted to ShoreTel over a
secure connection to ensure integrity and privacy. The software is registered automatically for
upgrades that meet the following prerequisites:
Contact Information is saved in Director before starting the upgrade process.
A valid ShoreTel system license key is installed before starting the upgrade process.
Your system can connect through the internet to the ShoreTel support web site (https://
support.shoretel.com).
For new installations or upgrades that do not meet these prerequisites, you are prompted to register
the software the first time you launch Director after installing or upgrading.
You can also choose to register the software over the internet or through email. Registration over the
internet is quicker than registration through email.
If an installation does not have adequate or current licenses, ShoreTel Director opens at the License
Preview page when you have completed or skipped registration. If registration is not received by
ShoreTel within 45 days of installation, access to Director is denied (Director is locked).
Information Collected through Product Registration
When a customer performs an upgrade or performs a fresh install and requests license keys, the
following information is collected through product registration:
Contact information
License key list: features activated; features available for activation for each licensed feature
Server MAC address
Sales Order Number (for initial installations only)
Switch inventory: switch types; MAC addresses; serial numbers
Installed software version information: product name; build number; install timestamp
All this information is included in the EULA (End User License Agreement) provided for an upgrade or
installation.
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