User Licensing Desktop Installation 16
ShoreTel 14 Planning and Installation Guide 273
Earlier releases of the ShoreTel product offered Single Site and Multi-Site Enterprise license keys. In
this release, the Single Site key is no longer available. For existing users, the Single Site key can still
be used and will be renamed as a “Single Site Extension and Mailbox” license. Previous Multi-Site
Enterprise keys become “Extension and Mailbox” licenses.
Purchasing User Licenses
Each user must be configured with one of those three license types. A license must be purchased for
each user, based upon the needs of that user. To see if an installation is in compliance with the number
of licenses purchased, all Extension-Only, Mailbox-Only, and Mailbox-and-Extension users are
counted and compared against the sum of the licenses purchased.
Extension and mailbox: Purchase of this license entitles the user to be assigned to both a physical
extension and a ShoreTel mailbox.
Extension-only: Purchase of this license entitles the user to be assigned to a physical extension,
either via explicit assignment or via Extension Assignment.
Mailbox-only: Purchase of this license allows the user to be assigned to a ShoreTel voice mail-box.
ShoreTel supports multiple languages in addition to US English (which will remain the default language
for new installations). One or more languages can be running at a site by purchasing a language
If only one language is needed at a single site, there is no need to purchase a language license.
For instructions on configuring the User Licenses or Language Licenses via Director, please refer to
the ShoreTel System Administration Guide.
License Control adds enforcement and branding to the ShoreTel product and provides tighter
enforcement (via MAC address-based node locking) on existing licensing. When an existing ShoreTel
system is upgraded to the current software release, an enforcement scheme requires entry of a
When launching ShoreTel Director, you are asked to enter either a Small Business Edition (SBE) or
Enterprise Edition (EE) key (see below for details on the differences between these two). You can
request a key online via Director. If an invalid key is entered or if the field is left empty, you will be
allowed to log into the system for 45 days.
If no action is taken within the 45-day grace period, ShoreTel Director will be locked and you will be
unable to make any configuration changes to the system (although the phones will continue to work).
This 45-day period allows for unplanned, ad hoc changes that may cause you to exceed license limits
while providing time to comply with the license requirements by either removing unneeded
configurations or by ordering additional licenses.
You will be forced to purchase one of two keys available:
SBE key – required for Small Business Edition