25 User Guide ShoreTel IP Phone 480/480g
Getting Started Sending a Whisper Page through Directory
1
Sending a Whisper Page through Directory
If your ShoreTel Connect administrator has given you the necessary permissions, you can break into
an active call to speak with someone on an internal extension without the remote caller hearing the
interruption.
1. Press the Directory button.
2. Use the and navigation keys to scroll to the name of the person to whom you want to send
a whisper page.
3. Press the Open soft key.
The person’s contact details are displayed.
4. Press the Whisper soft key.
The phone sends a whisper page to the person you selected.
Using the Call History Viewer
The History viewer displays recent inbound, outbound, missed, and transferred calls, with the most
recent call listed first. Each entry in the History list displays the caller’s name or number (if available)
and the time or date of the call. If no caller ID information is available for a particular number, the
phone displays “Caller ID Unknown.”
With the History viewer, you can view all calls, or you can filter to see only incoming (From), outgoing
(To), or missed calls. You can also dial directly from the History viewer or delete calls from your call
history.
Figure 5: Call History Viewer
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