Parking and Unparking Calls Getting Started 1
ShoreTel IP Phone 480/480g User Guide 30
2. Dial the number you want to transfer the call to.
3. Do one of the following:
Press the Transfer button.
Hang up.
The call is transferred to the designated number.
To do a consultative transfer:
1. While engaged in a call, press the Transfer button.
2. Dial the number you want to transfer the call to.
3. After the other party answers the call, do one of the following:
To complete the transfer, press the Yes soft key.
To cancel the transfer, press the Cancel soft key.
Parking and Unparking Calls
With the appropriate permissions (set by your ShoreTel Connect administrator), you can park a
connected call on another extension and you can unpark that call and return it to your extension.
To park a call:
1. While the call is active, press the Park soft key.
2. Dial the extension number where you want to park the call.
The call is parked on the designated extension.
Tip
If you want to cancel the transfer, press the Cancel soft key or take the original call off hold.
Tip
If you want to cancel the transfer before the other party answers the call, press the Cancel soft
key or take the original call off hold.
Note
To unpark a call, the call must be on hold on the other extension.
Note
If the call is not answered on the parked phone within a certain amount of time (as configured by
your ShoreTel Connect administrator), the call returns to the original extension. The default is 60
seconds.
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