Customizing Your Phone Understanding Availability States
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ShoreTel IP Phone 480/480g User Guide 34
4. With the Program buttons option highlighted, press the Edit soft key.
5. Press the call appearance button that you’d like to program.
6. With the Dial number option highlighted, press the Select soft key.
7. Enter the number that you want to program the button to dial.
8. Press the Next soft key.
9. Enter the label that you want displayed next to the button for that number.
10. Press the Done soft key.
11. Repeat steps 4-10 to program another button, or press the Exit soft key.
To de-program buttons:
1. Press the Options soft key.
2. Enter your voicemail password, and press the OK soft key.
The Options menu opens.
3. Press the navigation key to scroll to the Program buttons option.
4. With the Program buttons option highlighted, press the Edit soft key.
5. Press the programmed button that you want to change to a call appearance button.
6. With the Call appearance option highlighted, press the Select soft key.
7. To return to the Options menu, press the Exit soft key.
8. Press the Exit soft key.
Understanding Availability States
You can set six distinct availability states for your extension. These availability states can be
configured with various options to forward incoming calls to another number or send them to voicemail.
Using the voicemail system, you can also record a different personal greeting for each availability
state.
By using your phone’s interface, you can configure options for each availability state, such as call
forwarding destinations, number of rings, and simultaneous ring. (You can also configure these options
in the ShoreTel Connect client.)
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