Using Voicemail Interacting with New Messages in the Voicemail System
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ShoreTel IP Phone 480/480g User Guide 60
3. Enter your password, and then press #.
Logging in to Voicemail from an External Phone
1. Dial the voicemail access number provided by your ShoreTel Connect administrator.
2. At the prompt, press # and then dial your extension.
3. Enter your password, and then press #.
Interacting with New Messages in the Voicemail System
This section describes shortcuts and common tasks for handling messages in the voicemail system.
Using Shortcut Keys
You can press the following keys to while listening to messages:
To hear envelope information (time and date sent, user’s name) for a message, press 6.
To rewind to several seconds earlier in a message, press 7.
To pause a message, press 8.
To fast forward to several seconds later in a message, press 9.
To continue to the next message, press #.
To hear additional options, press 0.
Listening to, Replaying, Saving, and Deleting Messages
1. Log in to voicemail.
2. To listen to new messages, press 1.
3. As you listen to each message, you can do one of the following:
To replay a message, press 1.
To save a message, press 2.
To delete a message, press 3.
Forwarding a Message
1. Log in to voicemail.
2. To listen to new messages, press 1.
Note
If you are using a phone that is in an “Available” or “Anonymous” state, the initial prompt directs
you to enter your extension rather than a password, so you do not have to press # before entering
your extension.
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