Using Voicemail Leaving a Message and Using Message Options
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ShoreTel IP Phone 480/480g User Guide 62
4. After you are satisfied with your recording, press # to finish recording.
5. At the prompt, enter the recipient’s extension.
6. To choose additional addressing options, press 0 and select any of the following options:
To look up a recipient by name in the directory, press 1.
To send a personal distribution list, press 2.
To broadcast to all extensions, press 3.
To cancel addressing options, press *.
7. After the message is addressed, select any of the following options:
To mark or unmark a message as urgent, press 1.
To request a return receipt, press 2.
To send the message, press #.
Leaving a Message and Using Message Options
When the recipient of your call does not answer and has not opted to automatically forward calls, you
can leave a message when prompted.
1. Enter one of the following options while listening to the mailbox greeting:
To bypass the greeting and leave a message, press #.
To transfer to an assistant, press 0.
To return to the auto-attendant, press 9.
To forward your call to the recipient’s Find Me destination (an optional number where calls can
be forwarded), press 1. If a Find Me destination is not enabled, you are prompted to record a
message.
2. After recording the message, choose one of the following options:
To access message options, press # and select one of the following message options:
To send the message, press #.
To cancel the message, press *.
To review the message, press 1.
To rerecord the message, press 2.
To mark or unmark the message as urgent, press 3.
To mark or unmark the message as private, press 4.
To transfer to the auto-attendant, press 9.
To transfer to the assistant, press 0.
To rerecord the message, press *.
To send the message and transfer to an assistant, press 0.
To send the message and transfer to the auto-attendant, press 9.
To send the message and forward it to the recipient’s Find Me destination (if enabled), press 1.
3. Hang up to send the message.
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