Troubleshooting Viewing Phone Information
5
ShoreTel IP Phone 480/480g User Guide 70
Viewing Phone Information
You can view information about your phone, such as its IP address, subnet mask, version, and MAC
address.
1. With the phone on hook, press the button.
The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the
handset.
2. Dial 4636 (the digits that correspond with I-N-F-O), and then press #.
The Admin options menu opens.
3. Use the and navigation keys to scroll through the Admin options menu, and press the
Open soft key to open any item and see more details.
Rebooting Your Phone
1. With the phone on hook, press the button.
The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the
handset.
2. Dial 73738 (the digits that correspond with R-E-S-E-T), and then press #.
3. Select one of the following options:
To reboot your phone, press the Reset soft key.
Your phone reboots.
To cancel the reboot, press the Exit soft key.
The reboot process is cancelled, and your phone returns to normal operation.
Tip
While it is also possible to reboot your phone by unplugging the Ethernet cable from the back of
your phone and plugging it in again, the preferred method is the one described in this procedure
because it maintains the PC connection.
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