Chapter 8: Telephone Planning and Ordering Planning and Installation Guide
ShoreTel 11.1 105
The ShorePhone-BB24 provides additional shortcut functions for users of the multiline
phones, behaving like an additional set of 24 custom buttons. Additionally, it offers an
Ethernet switch port, allowing connection of a PC to the back of the button box.
All ShorePhone IP models support the ability to load custom ring tones on the phone. The
system administrator can load a pair of internal and external ring tones onto each user’s
phone. Each user can have a unique ring tone, and ring tones must be in the .wav file
format. Please refer to the “Configuring IP Phones” chapter in the ShoreTel Administration
See Section 2.11 on page 35 for a complete description of the ShorePhone IP telephones.
8.6 Analog Phone Requirements
The ShoreTel system supports standard analog 2500-type telephones, including the CLASS
(Custom Local Area Signaling Services) features of Caller ID Name, Caller ID Number, and
Message Waiting in the United States and Canada.
Outside the United States and Canada, the ShoreTel system supports the local standard
analog telephones that support DTMF signaling. Analog Caller ID Number and Message
Waiting are supported in the following countries:
Outside of the United States, Canada, and the countries mentioned in the bulleted list
above, the features of Caller ID Name, Caller ID Number, and Message Waiting are not
supported. See Appendix A, starting on page 263, for more information.
The following list summarizes key requirements for analog phones:
2500-type telephones: The ShoreTel system supports standard 2500-type
telephones. (It does not support 500-type rotary telephones.)
DTMF signaling, even during power failure: The ShoreTel system uses DTMF
tones for signaling with telephones and trunks. It is mandatory that the telephone
support DTMF signaling even when power is interrupted, to allow users to make
calls in emergency situations.
Flash button: A Flash button is required on analog phone sets to activate call
control features from the telephone, including transfer, conference, pickup, and
park. ShoreTel does not recommend using the hook switch to simulate the Flash
button, since this can lead to accidental hang-ups.
If a speakerphone is required:
Mute button: Users in the enterprise typically demand that their speakerphone
have a mute button. Since telephones are often designed with the residential
market in mind, some speakerphones do not have a mute button, which may lead
to end-user complaints.
1. IP560g and newer IP560 models support this feature while older IP560 models do not. To determine an
IP560’s compatibility, check the model number on the back of the phone. If the model number ends with a
suffix of “-03” or higher, the phone supports this feature. If the suffix ends in “-01” or “-02” the feature is
not supported by the phone.