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12
Planning Applications and Services
This chapter reviews the key applications and services of the ShoreTel system to assist you
in planning your system configuration, and to determine the equipment you need for
completing deployment.
12.1 Checklist
Review the following application planning topics before proceeding to the next chapter:
12.2 Account Code Collection Service
ShoreTel supports account codes for external calls when you enable the Account Code
Collection Service. When a user dials a number that is not included in the scope of his or
her call permissions, the call is routed to the Account Code Collection Service extension,
where the user is prompted to enter a valid account code. Account code collection is
enabled on a per-user group basis and can be set to be one of three states: disabled,
optional, or forced. The Account Code Collection Service is associated with a configurable
extension and has a dedicated user group that defines ultimate call permissions and trunk
group access.
Task Description
Account Code Collection Service page 155
Voice Mail page 156
Planning Fax Handling page 161
Private Numbers page 169
Automated Attendant page 169
Call Handling Delegation page 170
Web Access page 170
Bridged Call Appearances page 170
Hunt Groups page 171
Pickup Groups page 174
Workgroups page 175
ShoreTel Communicator page 177
Enterprise Telephony Features page 178
ShoreGear Converged Conference Bridge page 181
ShoreTel Contact Center Solution page 182
Table 12-1 Planning Applications and Services Checklist
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