Planning and Installation Guide Chapter 12: Planning Applications and Services
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If you plan to use the main number for voice and fax calls, and the main number goes to
an auto-attendant:
Step 1 Configure the fax extension through the User edit page of ShoreWare Director.
Make sure that fax redirection is disabled for fax extension “users.”
Step 2 Enter a fax extension you created in Step 1 in the FAX Redirect Extension field
from the Site edit page.
If you plan to use the main number for voice and fax calls, and the main number goes to
an operator:
Step 1 Configure the fax extension through the User edit page of ShoreWare Director.
Step 2 Assign a direct number as the fax number.
Step 3 From the Trunk Group edit page (on the DNIS map page), set the destination to
the fax extension.
If your users have their own faxes or fax service:
Step 1 Configure the fax extension(s) through the User edit page of ShoreWare
Director.
Figure 12-1 Planning Fax Service
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