Chapter 12: Planning Applications and Services Planning and Installation Guide
ShoreTel 11.1 169
12.5 Private Numbers
Users can have private numbers that are not listed in the System Directory or in ShoreTel
Communicator Quick Dialer, and for which Caller ID information suppressed. Private
Numbers are enabled through a check box on the User edit page in ShoreWare Director.
When checked, the user's extension becomes a Private Number.
The following conditions apply to private numbers:
Private Numbers do not appear in the QuickDialer for dial-by-name operations or
in the ShoreTel Directory Viewer.
Calls placed from a Private Number to an internal party show the caller's name but
not his or her number to the dialed party.
Calls placed from a Private Number to an external party do not deliver a Direct-
Inward-Dial (DID) number as Caller ID when PRI trunks are used for the outbound
call. The site CESID number is used for the outbound Caller ID.
Calls from a Private Number to an off-system extension on PRI trunks with NI2
signaling deliver calling name information but not calling number information.
Routing slips and the ShoreTel Communicator History viewer show the Private
Number user's name but not his or her extension number.
The Private Number users are listed with name and number in the Extension
Monitor extension selection dialog box.
The Private Number user can be dialed directly via the telephone or the ShoreTel
Communicator if his or her extension is known.
Contacts imported from Outlook or Exchange are never private and are fully visible
in the ShoreTel Communicator Quick Dialer.
CDR database records show both number and name for Private Number users.
However, the Caller-ID Flags field indicates that only the name is valid.
CDR legacy log files show the number of Private Number user calls that are
inbound or outbound calls.
ShoreWare Director shows number information for Private Number users as with
other users, for example on the User list page.
12.6 Automated Attendant
The ShoreTel system comes bundled with an automated attendant feature that runs on each
of the voice application servers, allowing high availability. The system supports up to 256
menus with four scheduled modes, providing a simple, flexible solution.
Some useful applications for the auto-attendant menus are:
Answering the main number
Routing calls to workgroups (sales, support, human resources, and so on)
Providing automated directions
Providing a way for users to log in to voice mail (“#” recommended)
Although the automated attendant is a useful tool, you should take care to design a menu
structure that does not frustrate your callers. Here are some helpful hints to keep in mind:
Do not cascade menus more than two or three deep.