Planning and Installation Guide Chapter 12: Planning Applications and Services
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12.10.1Hunt Group Busy State
The hunt group can be set as busy from both the switch maintenance page in Director and
with a star code from the Telephone User Interface. This feature allows hunt group
members to disable hunt group routing when they are temporarily unavailable or leave
work early. The busy state of the hunt group is maintained by the hunt group’s switch and
is not saved in the configuration database or to flash memory. When a switch boots or
reboots, the hunt group is in the “available” state.
Use the star code “*18” followed by the hunt group extension, to toggle the busy state of
the hunt group from a telephone. A class of service setting controls whether a user can
change the hunt group busy state.
When the hunt group is in the busy state during on-hours, calls are forwarded to the busy
destination.
12.10.2Configurable Hunting
There are two types of hunting available with hunt groups: top down or simultaneous ring.
All hunt group members are hunted for each call received. For example, in top-down
hunting, if the switch is hunting members for an initial call when a second call is received,
the second call hunts through all the members again. In other words, each call is hunted
independently and in the case of top down, hunting starts at the top.
You can also configure:
The number of rings per member (the same number of rings are used for each
member to whom the call is offered).
Whether calls should go to a no answer destination after all members have been
hunted once or whether members are rehunted.
Whether multiple calls are offered to a member simultaneously when the hunt
group receives multiple calls. Calls are not offered to members with full call stacks.
Whether members should be hunted when the member’s call handling is set to Call
Forward Always (DND).
12.10.3Hunt Group Applications
Hunt groups provide solutions to a several call routing scenarios.
12.10.3.1Backup Routing for Workgroup
To use a hunt group as a backup when the workgroup server cannot be reached, create a
hunt group with workgroup members who will serve as backup members. To use the hunt
group when the workgroup server is not reachable because of a network outage, admission
control, or a server outage, set the workgroup’s backup number to the hunt group. When
the hunt group is set to offer each member a single call at a time, then call offering is
similar to a workgroup. Hunt group members are hunted even though they are logged out
or in wrap-up with respect to the workgroup.
12.10.3.2Hunt Group as a Call Forward Destination
In a small office where individuals generally receive calls directly, users may want someone
in the office to answer calls when they are unable to answer. To handle this situation, create
a hunt group with everyone in the small office as a member. Individual users can set their
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