Planning and Installation Guide Chapter 12: Planning Applications and Services
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The conference bridge is configured with up to three telephone numbers for external
access. For more information, see the ShoreTel Converged Conferencing Solution Conference
Director Installation and Administrative Guide.
12.16 ShoreTel Contact Center Solution
If you purchased a ShoreTel Contact Center Solution, you must configure an appropriate
number of route points with adequate call stacks. Route points are a licensed feature.
Ensure that you have sufficient licenses to support your planned deployment.
For information on route points, see the ShoreTel Administration Guide. For information
on the ShoreTel Contact Center Solution, please review the ShoreTel Contact Center
Solution Installation Guide and the ShoreTel Contact Center Solution Administration
Guide.
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