Planning and Installation Guide Chapter 13: Desktop Requirements
When the drop down arrow on the button is selected, the Call Handling Modes options will
appear. Users can set their call handling mode using the drop down arrow on the button is
Figure 13-3 Call Handling Mode Button
Call Handling Modes Options Dialog
The Call Handling Modes setup is located in the Outlook Options page under the ShoreTel
Call Handling Schedule tab.
Figure 13-4 Outlook Options - ShoreTel Call Handling Schedule Tab
Calendar Busy/Out of Office Options
The Calendar Busy and Out of Office options are configurations that the user can use to set
their call handling mode, based upon the appointment item's busy status configuration. If
the Outlook appointment item's busy status configuration is set to show time as busy when
the appointment starts, the CHM will automatically change to "In a Meeting.” If the busy
status configuration is set to show time as out of office, the CHM will change to “Out of
Note: These options are overridden when a user manually changes their Call Handling
Mode in the appointment ribbon.