Planning and Installation Guide Chapter 17: Server Installation
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Once you have successfully logged into ShoreTel Director, you will be taken to the
QuickLook maintenance page. You should confirm that all ShoreTel services are running.
17.1.1 Upgrading ShoreTel Server Software
If you are upgrading your ShoreWare Headquarters server, follow the same process used for
installing new software. Setup will automatically determine that an upgrade is in process,
and you will be presented with a subset of the installation wizard screens. (There is no need
to change the destination folders of the ShoreWare files.)
Setup will look for the ShoreTel database. If a database is found and it is an older version,
Setup will make a backup copy and convert the database to the latest release. Note that
Setup will not overwrite an existing database.
All voice applications (voice mail, automated attendant, workgroups, and so on) are
affected until the upgrade is complete.
After the installation, a panel warns that the installation will stop all ShoreWare services
(Figure 17-1).
To finish the upgrade, restart your ShoreGear voice switches so that they will upgrade their
firmware (this affects all calls in progress). Then upgrade your distributed servers.
The Distributed ShoreWare server must be a dedicated server with no other applications
installed. This means you should not use this server for any of the following: Windows
Domain controller, Terminal Server, Database Server (with MySQL), Web server, nor
exchange server. This DVS server must be exclusively dedicated to supporting ShoreWare.
17.2 Ensuring Proper Server Performance
The following are some guidelines for ensuring the best performance from your ShoreWare
server. This by no means is an exhaustive list. Please refer to a reference book on the
subject or information on the web at www.microsoft.com.
Verify the server meets the hardware requirements, especially memory.
Make sure the hard disk is not fragmented.
Make sure you optimize server performance for background services rather than
for applications. The voice services running on the server are real-time services that
could be negatively affected by having an application running in the foreground.
To configure this option, go to Control Panel and open the System icon. In the
System Properties window (Figure 17-2), click the Advanced tab and then
click the Performance Options button. From the Performance Options
window, select the option to optimize performance for Background services.
Make sure the paging file size (virtual memory) on the server is large enough.
Figure 17-1 Warning
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