Planning and Installation Guide Chapter 17: Server Installation
17.3 Upgrading ShoreTel Servers from Windows 2003
(32-bit) to Windows 2008 (32-bit)
The following procedure is required when upgrading the operating system to Windows
Server 2008 (32-bit) on a server that is running ShoreTel server software.
Warning: Active Directory settings must be disabled before proceeding with the upgrade
process.If Active Directory is not disabled, you will not be able to start ShoreWare
Director after upgrading.
NOTE: When installing ShoreWare 11x on Windows 2008 (32-bit) you must launch
Setup.exe using “Run as Administrator.”
Figure 17-3 Upgrading Servers Running Previous ShoreWare Software
Step 1 Upgrade the ShoreTel Server software to Version 11.
Step 2 Disable Active Directory if you have this option enabled.
Step 3 Stop all ShoreTel services and backup the Configuration and CDR databases
Refer to the ShoreTel Administrator Guide for instructions on backing up and
restoring a ShoreTel database.
NOTE: ShoreTel recommends that you back up these databases to a storage
device separate from the server you intend to upgrade.
Step 4 Uninstall the ShoreTel Server software and delete the following folders:
Shoreline Data
Shoreline Communications
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