Chapter 18: Desktop Installation Planning and Installation Guide
ShoreTel 11.1 241
For Microsoft Outlook 2007 Plug-in with Offline Call Handling Modes, the following items
must also be pushed separately.
Microsoft Office 2007 Primary Interop Assemblies
Visual Studio Tools for the Office system 3.0 Runtime
Enabling the new Remote Client Upgrade functionality requires performing a number of
tasks using Microsoft Active Directory. For information on performing those tasks, refer to
the following Microsoft Reference articles:
How To Use Group Policy to Remotely Install Software in Windows 2003.
— Article # 816102 (for Windows 2003)
ShoreTel recommends selecting the Prevent Users from Initiating Client Upgrades check
box in the Edit System Parameters window. For details, please refer to the “Other
Parameters” section of the ShoreTel Administration Guide.
18.4.2 Standard Integrated Software Distribution Overview
ShoreTel system’s integrated software distribution feature simplifies installation. Although
the process presents a number of screens, there is a default installation that requires no
input; you click through the screens until you are prompted to restart your desktop.
Users receive an email message from the ShoreTel system containing the information they
need to install the ShoreTel Communicator application. The installation program is
accessed using the URL listed in the email notification. Notice that the email notification
includes the server name and the user name: Users will need this information later when
they start the ShoreTel Communicator application for the first time.
The software can also be installed from the ShoreTel Communicator CD.
18.4.3 Installing the ShoreTel Communicator Software
You must first install the ShoreTel Communicator software.
To perform the installation:
Step 1 Go to your browser to initiate the ShoreWare client installation. Click the URL
listed in your email notification, or paste (or otherwise enter) it into your web
browser program (Figure 18-2).
Alternatively, you can open a browser window and enter the URL
Step 2 The ShoreWare Client Install page appears. After reviewing the information on
this page, click the Install button (Figure 18-3).
The InstallShield Wizard downloads the installation files (showing the progress
of the download), “unpacks” the installation files, and configures the Windows
Step 3 The Welcome screen for the InstallShield Wizard appears (Figure 18-4). Notice
that the version number of the ShoreWare software is shown at the bottom of
the screen. To proceed, click Next.
Step 4 The ShoreWare End User License Agreement appears (Figure 18-5). If you
agree to the license terms, select the option I accept the terms in the license
agreement and click Next.