Chapter 18: Desktop Installation Planning and Installation Guide
ShoreTel 11.1 247
The ShoreTelmenu appears.
Step 2 Click Configure ShoreTel System.
The ShoreTel System dialog box appears.
Step 3 In the ShoreTel System dialog box, click the Outlook tab.
Step 4 In the Call Handling field, click Install to install the Microsoft components.
In some cases, a warning appears requesting that you close running
applications before continuing. Close the applications as requested.1
The installation takes a few minutes to complete. Once started, it cannot be
Collaborative Data Objects or “CDO,” a component of Microsoft Outlook,
must be installed to use the automatic call handling feature. Refer to
documentation on Microsoft Outlook for information on adding this
component to your installation.
Figure 18-11 ShoreTel System Control Panel (Outlook Tab)
1. When the AutoCHM form is updated from one ShoreTel Communicator release to another, it must be re-
registered on a per-user basis. This registration cannot be done by the installer. It must be done when each
user logs onto ShoreTel Communicator for the first time following an upgrade. The registration requires
that Outlook be closed. Users can expect to see a dialog box advising them to close Outlook if it is running
at the time the registration is performed.
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