ShoreTel 11.1 259
ShoreCare QuickStart is a virtual training program that is revolutionizing the way people
learn to operate the ShoreTel system. QuickStart is an innovative, no-hassle approach to
preparing system administrators, operators, and users for their ShoreTel implementation.
ShoreTel is committed to ensuring that our customers have the tools and knowledge base
they need to take full advantage of the new era of communication convergence. ShoreCare
QuickStart fulfills that commitment.
All the courses available through ShoreCare QuickStart are provided online for your
convenience. Some instruction modules include simple interactive tutorials that introduce
you to basic features and configurations of your new ShoreTel system. More advanced
technical training is available via live interactive web-based sessions. In these advanced
sessions you can learn about software configuration options and troubleshooting tips from
an instructor providing valuable feedback for your specific issues.
For more information, please contact your ShoreTel-authorized partner or visit the
ShoreCare QuickStart web center, available through www.goShoreTel.com.
Review the following topics related to training for ShoreTel:
The following recommendations will assist you with training.
It is critical that all employees, workgroup agents/supervisors, and operators be
familiar with ShoreTel services before the system is put in service.
Be sure to consider training needs as your staff changes over time. You can return to
ShoreCare QuickStart to train new employees on the use of the ShoreTel system.
Recommendations page 259
Training Materials page 260
End-User Training page 260
Operator Training page 260
Workgroup Training page 261
System Administrator Training page 261
Table 20-1 Training Checklist